Tukan Hotel Playa del Carmen | Resort in Playa del Carmen

| 6.8 (1005 Reviews) |  1 Bathroom
Downtown Resort | Tukan Hotel Playa del Carmen

Resort in Downtown, Playa del Carmen

Along with an outdoor pool, this smoke-free resort has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Tukan Hotel Playa del Carmen offers 149 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains.


Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Pool
TV
Balcony/Terrace
Security/Safety
Bedding/Linens
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Child Friendly
Internet

Facility Overview

Bathrooms
  • Free toiletries
  • Shower
  • Towels
Bedroom
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Air conditioning
  • Safe
  • Mobile key entry
Breakfast
  • 1 bar
  • 1 restaurant
Parking
  • No onsite parking available
Accessibility
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
Activities
  • Golfing
  • Jet skiing
  • Snorkeling
  • Surf lessons
  • Surfing/body boarding
  • Health/beauty spa
  • Sailing
  • Windsurfing
  • Casino
  • Skydiving
  • Ecotours
  • Ziplining
  • Outdoor pool
Entertainment
  • 32-inch LCD TV
  • Cable channels
General
  • Front-desk safe
  • Spanish
  • English
  • Smoke-free property
  • Romance packages available
Guest Services
  • Outdoor pool
  • Luggage storage
  • Multilingual staff
  • Concierge services
  • Porter/bellhop
  • Tour/ticket assistance
  • 24-hour front desk
  • Wedding services
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
  • Terrace

Policies

Check-in
Check-in start time: 3 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet deposit: mxn 500 per stay pet fee: mxn 250 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 44 lbs per pet) pets allowed for an extra charge of mxn 250 per pet, per night, plus a deposit of mxn 500 per stay pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Emma
Jan 27, 2026 10:56:49 AM
Review Score:   8
Summary: Ok
See All Reviews

Room Arrangement

Room Info Facilities
Two Bedroom Suite
Room Size: 463 square feet m2
3 Double Beds and King Bed
Two Bedroom Suite

General

Square meters - 43, Window screens, Number of living rooms 0, Iron/ironing board (on request), Number of bedrooms - 2, Daily housekeeping, Garden view, Pets not allowed, Ping - 13, Bed count maximum 3, Square feet - 463, Bed count minimum 3
Deluxe Room
Room Size: 226 square feet m2
2 Double Beds
1 King Bed
Deluxe Room

General

Square meters - 21, Number of living rooms 0, Iron/ironing board (on request), Square feet - 226, Number of bedrooms - 0, Daily housekeeping, Garden view, Pets not allowed, Ping - 6.35, Bed count minimum 1, Bed count maximum 2
Family Tukan Tower
Room Size: 226 square feet m2
3 Double Beds and Twin Bunk Bed
Family Tukan Tower

General

Square meters - 21, Bed count minimum 4, Iron/ironing board (on request), Square feet - 226, Ping - 6, Number of bedrooms - 1, Daily housekeeping, Garden view, Bed count maximum 4
Deluxe Tukan Tower
Room Size: m2
2 Double Beds
1 King Bed
Deluxe Tukan Tower

General

Number of bedrooms - 1, Daily housekeeping, Bed count minimum 1, Bed count maximum 2
Basic Room (En Edificio Exterior)
Room Size: m2
1 Double Bed
Basic Room (En Edificio Exterior)

General

Number of living rooms 0, Weekly housekeeping provided, Number of bedrooms - 1, Limited housekeeping, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room
Room Size: 215 square feet m2
1 King Bed
2 Double Beds
Standard Room

General

Square meters - 20, Iron/ironing board (on request), Square feet - 215, Ping - 6, Number of bedrooms - 1, Daily housekeeping, Garden view, Pets not allowed, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2

FAQ's

Is this Downtown resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown resort?

Check-in time for Downtown resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown resort have a swimming pool?

Yes, this Downtown resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown resort?

Best-rates for the Downtown resort starts from $46 per night with includes Guest Services, Child Friendly, Internet, Air Conditioner, TV, Security/Safety, Restaurant, Entertainment, Pool, Balcony/Terrace, Bedding/Linens, Bar, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown resort?

Based on the information reported by the owner or manager, the Downtown resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Resort Availability
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