Is this Banyan Tree Mayakoba pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Banyan Tree Mayakoba?

Check-in time for Banyan Tree Mayakoba starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Banyan Tree Mayakoba have a swimming pool?

Yes, this Banyan Tree Mayakoba has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Banyan Tree Mayakoba?

Best-rates for the Banyan Tree Mayakoba starts from $1,247 per night with includes Balcony/Terrace, Sports/Activities, Pool, Breakfast, Guest Services, Restaurant, Toiletries, Laundry, Parking, Wheelchair Accessible, Accessibility, Entertainment, Eco Friendly, Internet, TV, Ocean View, Wellness Facilities, Bar, Child Friendly, Hot Tub, View, Security/Safety, Bedding/Linens, Spa, Kitchen, Air Conditioner, Business Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Banyan Tree Mayakoba a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Banyan Tree Mayakoba wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Banyan Tree Mayakoba is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Banyan Tree Mayakoba?

Based on the information reported by the owner or manager, the Banyan Tree Mayakoba indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Banyan Tree Mayakoba?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Banyan Tree Mayakoba | Hotel in Playa del Carmen

| 9.6 (1000 Reviews) | 1 Bathroom

Hotel in Mayakoba, Playa del Carmen

Luxury hotel on the beach, with 2 outdoor pools
Spend the day at Banyan Tree Mayakoba's private white sand beach, relax by one of the 2 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
Banyan Tree Mayakoba offers 161 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Eco Friendly

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Shower

Hair dryer

Free toiletries

Bathrobes

Soap

Toilet paper

Towels

Toothbrush and toothpaste

Rainfall showerhead

Bedroom

Air conditioning (climate-controlled)

Blackout drapes/curtains

Free rollaway beds

Premium bedding

Bed sheets

Down comforter

Free cribs/infant beds

Slippers

Iron/ironing board

Eco-friendly cleaning products used

Laptop-friendly workspace

Laptop-compatible safe

In-room massage

Recycling

Turndown service

Phone

Breakfast

Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 56.8 for adults and USD 28.4 for children

24-hour room service

3 bars/lounges, 1 beach bar and 1 poolside bar

1 restaurant

Electric kettle

Espresso maker

Free bottled water

Dining table

Champagne service

Minibar

Parking

Area shuttle

Free self parking on site

Free secured valet parking on site

Accessibility

Lever door handles

Elevator

Wheelchair-accessible business center

Wheelchair-accessible registration desk

Doorbell and phone notification

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path to elevator

Braille signage

Wheelchair-accessible concierge desk

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Well-lit path to entrance

Wheelchair-accessible fitness center

Activities

Snorkeling

Parasailing

Windsurfing

Cave exploring

Hiking/biking trails

Ziplining

Scuba diving

Fishing

Skydiving

Water skiing

Theme parks

Sauna

Wine tasting room

2 outdoor pools

Steam room

Archery

Ecotours

Full-service spa

Kayaking

Sailing

24-hour fitness center

Designer stores

Children's pool

Private picnics

Tennis

Hiking/biking trails

Playground

4 outdoor tennis courts

Lifeguards on site

Free bicycle rentals

Yoga classes

Boat tours

Golf course

Entertainment

50-inch Smart TV

Pay movies

Digital channels

General

Conference space (3310 square feet)

24-hour business center

Meeting rooms - 4

Computer station

Elevator

Banquet hall

Front-desk safe

Free newspapers in lobby

Ballroom

ATM/banking services

Gift shop/newsstand

English

Spanish

French

German

Books

Smoke-free property

Games

Couples dining

Romance packages available

Beach towels

Guest Services

Children's pool

Dining table

Snack bar/deli

Laundry facilities

Playground

2 outdoor pools

Free cribs/infant beds

Free rollaway/extra beds

Babysitting (surcharge)

In-room child care (surcharge)

Free children's club

Dry cleaning service

Golf clubs

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Hair salon

Golf pro shop

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Golf clubhouse

Wedding services

Concierge services

Turndown service

Golf lessons

Golf cart

Golf caddy

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Lifeguards on site

Beach umbrellas

Private beachfront location

Beach loungers

Terrace

Picnic area

Garden

Pool umbrellas

Pool sun loungers

Furnished balcony or patio

Spa

Sauna

Couples treatment room(s)

Outdoor treatment areas

Hot tub

Steam room

Facials

Massage - Thai

Massage - sports

Massage/treatment rooms

Body wraps

Hydrotherapy

Manicures and pedicures

Massage - Swedish

Reflexology

16 treatment rooms

Body scrubs

Spa open daily

Massage - deep-tissue

Body treatments

Ayurvedic treatments

Aromatherapy

Policies

Check-in

Check-in start time: 3 pm; check-in end time: 1 am express check-in available minimum check-in age: 18

Check-out

Check-out before noon express check-out available

Child Policy

Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. free rollaway/extra beds! free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately usd 56.8 for adults and usd 28.4 for children pet fee: usd 60 per pet, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 60 per pet, per stay pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses eco-friendly cleaning products

Reviews

Rhondalyn

Oct 14, 2025 05:05:00 AM

Review Score: 10

Summary: The property, services and staff was excellent. we felt quite safe in myakoba. The spa was amazing. The food at saffron did not disappoint.The only issue was the mosquitoes at dawn and dusk. Our concierge, Juan was particularly attentive, and we felt his absence when he went on vacation.

See All Reviews

Room Arrangement

Room Info	Facilities
Harmony Three-Bedroom Beachfront Pool Room Size: 5856 square feet m² 3 King Bed and Twin Beds	General Square meters - 544, Microwave, Pets not allowed, Number of bathrooms - 3, Extra bed count 1, Private pool, Separate dining area, Number of living rooms 2, Private bathroom, Square feet - 5856, Ping - 165, Number of bedrooms - 3, Separate sitting area, Refrigerator, Bed count maximum 3, Ocean view, Bed count minimum 3
Three-Bedroom Family Villa Room Size: 4198 square feet m² 4 King Beds and Twin Beds	General Ping - 118, Bed count minimum 4, Microwave, Pets not allowed, Square feet - 4198, Number of bathrooms - 3, Extra bed count 1, Number of living rooms 1, Private pool, Separate dining area, Private bathroom, Number of bedrooms - 3, Square meters - 390, Separate sitting area, Golf view, Refrigerator, Bed count maximum 4
Serenity Two Bedroom Pool Villa Room Size: 5210 square feet m² 3 King Bed and Twin Beds	General Square meters - 484, Number of bedrooms - 2, Pets not allowed, Separate bedroom, Square feet - 5210, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Private pool, Separate dining area, Private bathroom, Garden view, Separate sitting area, Ping - 146, Bed count maximum 3, Bed count minimum 3
Harmony Two-Bedroom Lagoon Pool Villa Room Size: 5210 square feet m² 3 King Bed and Twin Beds	General Square meters - 484, Number of bedrooms - 2, Lagoon view, Pets not allowed, Separate bedroom, Square feet - 5210, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Private pool, Separate dining area, Private bathroom, Separate sitting area, Ping - 146, Bed count maximum 3, Bed count minimum 3
Three-Bedroom Family Residence Room Size: 4198 square feet m² 4 King Beds and Twin Beds	General Ping - 118, Bed count minimum 4, Microwave, Square feet - 4198, Extra bed count 1, Number of living rooms 1, Private pool, Separate dining area, Private bathroom, Number of bedrooms - 3, Square meters - 390, Separate sitting area, Golf view, Refrigerator, Bed count maximum 4
Beachfront Terrace Pool Suite Room Size: 1765 square feet m² 1 King Bed	General Square meters - 164, Ping - 50, Number of bedrooms - 1, Beach view, Extra bed count 1, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Square feet - 1765, Separate sitting area, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Beachfront Lanai Pool Suite -King Room Size: 1894 square feet m² 1 King Bed	General Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Ping - 53, Separate dining area, Private bathroom, Square feet - 1894, Separate sitting area, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 1, Square meters - 176
Oceanfront Veranda Pool Suite - Queen Room Size: 1711 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 1, Pets not allowed, Beach view, Location - top floor, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Ping - 48, Square feet - 1711, Square meters - 159, Private plunge pool, Bed count minimum 2, Bed count maximum 2
Serenity Pool Villa Room Size: 3229 square feet m² 1 King Bed	General Ping - 91, Number of bedrooms - 1, Sofa bed, Pets not allowed, Wheelchair accessible, Number of living rooms 1, Extra bed count 2, Private pool, Separate dining area, Number of bathrooms - 1, Private bathroom, Square feet - 3229, Garden view, Separate sitting area, Square meters - 300, Bed count minimum 1, Bed count maximum 1
Deluxe Pool Villa Room Size: 2863 square feet m² 1 King Bed	General Ping - 80, Number of living rooms 0, Private bathroom, Square feet - 2863, Number of bedrooms - 1, Garden view, Square meters - 266, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Oceanfront Veranda Pool Suite - King Room Size: 1711 square feet m² 1 King Bed	General Private bathroom, Ping - 48, Number of bedrooms - 1, Square feet - 1711, Square meters - 159, Pets not allowed, Beach view, Location - top floor, Private plunge pool, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Lagoon & Sunset Rooftop Pool Villa Room Size: 1991 square feet m² 1 King Bed	General Square meters - 185, Lagoon view, Number of bedrooms - 1, Ping - 56, Pets not allowed, Location - top floor, Extra bed count 1, Separate dining area, Square feet - 1991, Private bathroom, Private plunge pool, Bed count minimum 1, Bed count maximum 1
Beachfront Lanai Pool Suite -Queen Room Size: 1894 square feet m² 2 Queen Beds	General Number of bedrooms - 1, Beach view, Extra bed count 1, Number of living rooms 1, Ping - 53, Separate dining area, Number of bathrooms - 1, Private bathroom, Square feet - 1894, Separate sitting area, Private plunge pool, Bed count minimum 2, Square meters - 176, Bed count maximum 2
Oceanfront Balcony Pool Suite Room Size: 1604 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Ping - 45, Pets not allowed, Beach view, Location - top floor, Extra bed count 1, Number of bathrooms - 1, Private bathroom, Square meters - 149, Private plunge pool, Square feet - 1604, Bed count minimum 1, Bed count maximum 1
Wellbeing Sanctuary Pool Villa - King Room Size: 3914 square feet m² 1 King Bed	General Private bathroom, Number of bedrooms - 1, Garden view, Ping - 110, Separate sitting area, Square feet - 3914, Access via exterior corridors, Bed count minimum 1, Extra bed count 1, Square meters - 364, Bed count maximum 1, Separate dining area
Deluxe Pool Villa with Living Room Room Size: 3229 square feet m² 1 King Bed	General Ping - 91, Private bathroom, Number of bedrooms - 1, Square feet - 3229, Garden view, Square meters - 300, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Number of bathrooms - 1
Bliss Pool Villa Room Size: 2863 square feet m² 1 King Bed	General Ping - 80, Number of living rooms 0, Number of bedrooms - 1, Sofa bed, Pets not allowed, Extra bed count 2, Private pool, Number of bathrooms - 1, Private bathroom, Square feet - 2863, Garden view, Square meters - 266, Bed count minimum 1, Bed count maximum 1