Is this Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cancun resort?

Check-in time for Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cancun resort have a swimming pool?

Yes, this Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cancun resort?

Best-rates for the Cancun resort starts from $1,095 per night with includes Security/Safety, Wellness Facilities, Guest Services, Hot Tub, Ocean View, Spa, Accessibility, Toiletries, Restaurant, Child Friendly, Business Services, Bar, Laundry, Oceanfront, Transportation/Shuttle, Designated Smoking Area, Private Beach, View, Wheelchair Accessible, Air Conditioner, TV, Balcony/Terrace, Sports/Activities, Entertainment, Breakfast, Internet, Parking, Pool with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cancun resort?

Based on the information reported by the owner or manager, the Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cancun resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Cancun resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Moon Palace The Grand Cancun All Inclusive | Resort in Cancún

| 8.5 (304 Reviews) | 9 Bathrooms 34 Guests

Cancun Resort | Moon Palace The Grand Cancun All Inclusive

Resort in Cancun, Cancún

Set in Cancún in the Quintana Roo Region, 16 mi from La Isla Shopping Mall, Moon Palace The Grand Cancun All Inclusive features an outdoor pool and year-round outdoor pool. The resort has a children's playground and a private beach area, and guests can enjoy a meal at the restaurant. Free WiFi is available throughout the property and free private parking is available on site. A flat-screen TV with cable channels, as well as an iPod docking station are featured. Certain rooms feature a seating area where you can relax. You will find a coffee machine in the room. Each room is fitted with a private bathroom equipped with a bath. Extras include bathrobes, slippers and free toiletries. You will find a 24-hour front desk, hairdresser's, and gift shop at the property. This resort has water sports facilities and free use of bicycles and car hire are available. Guests can enjoy various activities in the surroundings, including golfing and cycling. Beto Avila Stadium is 17 mi from Moon Palace Grand, while Coco Bongo is 17 mi from the property. The nearest airport is Cancún International Airport, 8.7 mi from the property.

Moon Palace The Grand Cancun All Inclusive is located in Cancún.

This 1153 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Private Beach, Air Conditioner, and several others. This is a 5 star rated property and has over 304 reviews with the average score of 8.5 . Coming to Cancún and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 1153 Bedrooms Resort if you want to learn more about this place in Cancún. These details are authentic, as they are provided by our partner, booking.com.

This Moon Palace The Grand Cancun All Inclusive in Cancún is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Moon Palace The Grand Cancun All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Beach

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Breakfast

Special diet meals (on request)

Fruit

Restaurant

Kids' meals

Breakfast in the room

Snack bar

Kid-friendly buffet

Coffee house on site

Wine/Champagne

Parking

Accessible parking

Parking

Parking on site

Free parking

Private Parking

Activities

Evening entertainment

Game room

Bowling

Pool table

Water park

Facial treatments

Nightclub/DJ

Body treatments

Spa lounge/Relaxation area

Beach

Snorkeling

Hot tub/Jacuzzi

Hand massage

Cooking class

Private beach area

Hairstyling

Hair treatments

Fitness classes

Beauty services

Haircut

Kids' club

Ping-pong

Back massage

Pedicure

Live music/Performance

Tour or class about local culture

Horseback riding

Aerobics

Golf course (within 2 miles)

Full-body massage

Spa/Wellness packages

Makeup services

Couples' massage

Fishing

Tennis court

Steam room

Massage chair

Foot massage

Cycling

Bike tours

Playground

Body scrub

Fitness center

Head massage

Yoga classes

Personal trainer

Massage

Neck massage

Mini golf

Body wrap

Spa facilities

Fitness

Locker rooms

Sauna

Manicure

Entertainment staff

Happy hour

Tennis equipment

Live sports events (broadcast)

Hair coloring

Entertainment

Board games/Puzzles

Indoor play area

Outdoor play equipment for kids

General

Elevator

Family rooms

Chapel/Shrine

Facilities for disabled guests

Wifi in all areas

Safe

Non-smoking rooms

Air conditioning

Designated smoking area

Guest Services

Tour desk

Private check-in/out

Daily housekeeping

Hair/Beauty salon

Laundry

Shuttle service (additional charge)

Meeting/Banquet facilities

Express check-in/out

Airport shuttle

Car rental

ATM on site

Dry cleaning

Currency exchange

Room service

Business center

Valet parking

Ironing service

Fax/Photocopying

Shared lounge/TV area

24-hour front desk

Babysitting/Child services

Shuttle service

Suit press

Baggage storage

Airport shuttle (additional charge)

Lockers

Invoice provided

Internet

Wifi

Free Wifi

Internet

Outdoors

Outdoor furniture

Outdoor pool (year-round)

Terrace

Outdoor pool

Garden

Sun deck

Security/Safety

Key card access

Security alarm

Fire extinguishers

CCTV in common areas

Smoke alarms

24-hour security

Use of cleaning chemicals that are effective against coronavirus

Guest accommodation disinfected between stays

Linens, towels, and laundry washed in accordance with local authority guidelines

Guest accommodation sealed after cleaning

Guests have the option to cancel any cleaning services for their accommodation during their stay

Breakfast to-go containers

Delivered food covered securely

Food can be delivered to guest accommodation

All plates, cutlery, glasses, and other tableware sanitized

Physical distancing in dining areas

Staff follow all safety protocols as directed by local authorities

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

First aid kits available

Process in place to check health of guests

Face masks for guests available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Mobile app for room service

Cashless payment available

Screens or physical barriers between staff and guests in appropriate areas

Contactless check-in/out

Physical distancing rules followed

Spa

Beach umbrellas

Beach chairs/Loungers

Rooftop pool

Pool with view

Fenced pool

Swimming pool toys

Swimming pool

Heated pool

Pool bar

Transportation/Shuttle

Airport drop-off

Airport pickup

Policies

Check-in

The minimum age for check-in is 18

Pet Policy

Pets are not allowed

Please note that if the deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information, please present the same credit card used to guarantee your booking when checking in, the name on the credit card used for the booking should correspond to the guest staying at the property, please note that the guest who made the booking must also be present at check-in, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

7.83

Location:

8.48

Staff:

8.25

Facilities:

8.71

Comfort:

8.65

Cleanliness:

8.45

Joan

Nov 3, 2025 08:00:00 AM

Review Score: 8

USA

Reviewer Type: Extended Group

Travel Purpose: leisure

Positive: There are many dining options, multiple pools and enough activities to keep kids busy.

Negative: Nothing. Was a nice hotel overall.

Summary: One of the nicer all inclusive hotels

See All Reviews

Room Arrangement

Room Info	Facilities
Grand Deluxe Garden View Room Type: Double Room Size: 77 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Free toiletries, Shower, Shampoo, Shower cap, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Desk, Sitting area Bedroom Childrens' cribs, Wardrobe or closet, Linens, Alarm clock View Garden view Kitchen Dining table, Coffee machine, Wine glasses Accessibility Raised toilet, Roll-in shower, Lower sink, Entire unit wheelchair accessible, Shower chair, Upper floors accessible by elevator, Toilet with grab rails, Adapted bath, Emergency cord in bathroom Room Amenities Non-feather pillow, Socket near the bed, Drying rack for clothing, Hypoallergenic pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Swim Up Suite Garden View Room Type: Suite Room Size: 77 m² 1 King bed(s) Bed	Food & Drink Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Free toiletries, Shower, Shampoo, Shower cap, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony, Private pool, Terrace, Patio Living Area Desk, Sitting area Bedroom Childrens' cribs, Wardrobe or closet, Linens, Alarm clock View Pool view Kitchen Dining table, Coffee machine, Wine glasses Accessibility Upper floors accessible by elevator Room Amenities Non-feather pillow, Socket near the bed, Drying rack for clothing, Hypoallergenic pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Family Suite Garden View Room Type: Family Room Size: 154 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Free toiletries, Shower, Shampoo, Shower cap, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Game console, Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Desk, Dining area, Sitting area Bedroom Childrens' cribs, Wardrobe or closet, Linens, Alarm clock View Garden view, Pool view Kitchen Dining table, Coffee machine, Wine glasses Accessibility Upper floors accessible by elevator Room Amenities Hypoallergenic pillow, Socket near the bed, Drying rack for clothing Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Presidential Suite Room Type: Suite Room Size: 200 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Fruit, Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Free toiletries, Shower, Shampoo, Shower cap, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Guest bathroom, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Private entrance, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Game console, Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Kitchen Kitchen, Dining table, Coffee machine, Wine glasses, Kitchenette Outdoors Balcony, Terrace Living Area Sofa, Desk, Dining area, Sitting area Bedroom Childrens' cribs, Linens, Walk-in closet, Wardrobe or closet, Alarm clock Accessibility Upper floors accessible by elevator Room Amenities Sofa bed, Hypoallergenic pillow, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Honeymoon Suite - King Size Bed Room Type: Double Room Size: 77 m² 1 King bed(s) Bed	Food & Drink Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Free toiletries, Shower, Shampoo, Shower cap, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Desk, Sitting area Bedroom Childrens' cribs, Wardrobe or closet, Linens, Alarm clock View Garden view Kitchen Dining table, Coffee machine, Wine glasses Accessibility Upper floors accessible by elevator Room Amenities Non-feather pillow, Hypoallergenic pillow, Feather pillow, Socket near the bed, Drying rack for clothing Pool and Spa Pool towels Exclusive services Free gym access
Grand Governor Suite - King Size Bed Room Type: Suite Room Size: 151 m² 1 King bed(s) Bed	Food & Drink Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Free toiletries, Shower, Shampoo, Shower cap, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Private entrance, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Game console, Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony, Terrace Living Area Sofa, Desk, Sitting area Bedroom Childrens' cribs, Wardrobe or closet, Linens, Alarm clock Kitchen Dining table, Coffee machine, Wine glasses Accessibility Upper floors accessible by elevator Room Amenities Non-feather pillow, Socket near the bed, Drying rack for clothing, Hypoallergenic pillow Pool and Spa Pool towels Internet Game console - Xbox One Exclusive services Free gym access
Grand Deluxe Garden View Room Type: Double Room Size: 77 m² 1 King bed(s) Bed 2 Full bed(s) Bed	Food & Drink Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Shower, Free toiletries, Shampoo, Shower cap, Spa tub, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Desk, Sitting area View View, Garden view Bedroom Childrens' cribs, Wardrobe or closet, Linens, Alarm clock Kitchen Dining table, Coffee machine, Wine glasses Accessibility Raised toilet, Roll-in shower, Lower sink, Entire unit wheelchair accessible, Shower chair, Upper floors accessible by elevator, Toilet with grab rails, Adapted bath, Emergency cord in bathroom Room Amenities Non-feather pillow, Socket near the bed, Drying rack for clothing, Hypoallergenic pillow Pool and Spa Pool towels Exclusive services Free gym access
Grand Deluxe Suite Garden View - Get 3 Free Nights at Punta Cana Room Type: Suite Room Size: 77 m² 2 Full bed(s) Bed 1 King bed(s) Bed	Food & Drink Minibar, Chocolate/Cookies, Bottle of water, Tea/Coffee maker, Wine/Champagne Bathroom Bathrobe, Free toiletries, Shower, Shampoo, Shower cap, Towels, Toilet paper, Conditioner, Slippers, Walk-in shower, Hairdryer, Bathtub or shower, Toilet, Toothbrush, Bathtub, Body soap, Private bathroom General Key card access, Tile/Marble floor, Lockers, Safe, Iron, Interconnecting room(s) available, Air conditioning, Trash cans, Smoke Alarm, Laptop safe, Soundproof Media & Technology Telephone, TV, Streaming service (like Netflix), Cable channels, Flat-screen TV, Radio Services Wake-up service, Executive lounge access, Wake-up service/Alarm clock Activities Hot tub Outdoors Balcony Living Area Desk, Sitting area Bedroom Wardrobe or closet, Linens, Alarm clock Kitchen Dining table, Coffee machine, Wine glasses Accessibility Raised toilet, Roll-in shower, Lower sink, Entire unit wheelchair accessible, Shower chair, Upper floors accessible by elevator, Toilet with grab rails, Adapted bath, Emergency cord in bathroom Room Amenities Non-feather pillow, Socket near the bed, Drying rack for clothing, Hypoallergenic pillow Pool and Spa Pool towels