Is this Cancun resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cancun resort?

Check-in time for Cancun resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cancun resort have a swimming pool?

Yes, this Cancun resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cancun resort?

Best-rates for the Cancun resort starts from $479 per night with includes Security/Safety, Sports/Activities, Spa, Child Friendly, Hot Tub, Parking, Ocean View, Bar, Toiletries, Eco Friendly, Pool, Designated Smoking Area, Bedding/Linens, Entertainment, Accessibility, Restaurant, Internet, Air Conditioner, Wheelchair Accessible, Business Services, Guest Services, Laundry, TV, Wellness Facilities, Kitchen, View, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cancun resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cancun resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cancun resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cancun resort?

Based on the information reported by the owner or manager, the Cancun resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cancun resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Moon Palace Cancun - All-Inclusive | Resort in Cancun

| 8.4 (2987 Reviews) | 1 Bathroom

Cancun Resort | Moon Palace Cancun - All-Inclusive

Resort in Cancun

Luxury property on the beach, with 7 outdoor pools
Spend the day relaxing at the beach, practicing your swing on Moon Palace Cancun - All-Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Eco Friendly

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Hair dryer

Shampoo

Towels

Toilet paper

Bathrobes

Soap

Toothbrush and toothpaste (on request)

Separate bathtub and shower

Bedroom

Bed sheets

Air conditioning (climate-controlled)

Premium bedding

Blackout drapes/curtains

Memory foam mattress

Hypo-allergenic bedding

Down comforter

LED light bulbs

Restaurant dining guide

Desk

Energy-saving switches

Water-efficient toilets only

Slippers

Soundproofing

Free long-distance calls

Iron/ironing board

Eco-friendly cleaning products used

Window screens

Recycling

Laptop-friendly workspace

Turndown service

Phone

Water-efficient showers only

Desk chair

Free local calls

Connecting rooms available

Laptop-compatible safe

Private indoor hot tub

Breakfast

9 swim-up bars, 11 bars/lounges and 1 poolside bar

Coffee/tea in common area(s)

24-hour room service

16 restaurants and 2 coffee shops

Free daily reception

Local meal delivery service

Champagne service

Free bottled water

Espresso maker

Free minibar

Parking

Free uncovered valet parking on site

Free uncovered self parking on site

Airport shuttle on request

24-hour roundtrip airport shuttle (surcharge)

Accessibility

Handrails in stairways

Smooth flooring in room

Accessible shuttle

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible spa

Stair-free path to entrance

Stairway handrail height (inches): 24

Well-lit path to entrance

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible restaurant

Accessible airport shuttle

Visual fire alarm

Wheelchair-accessible path to elevator

Wheelchair-accessible public washroom

Front entrance ramp

Elevator door width (inches): 78

Wheelchairs available on site

Wheelchair-accessible pool

Activities

Scuba diving

Water skiing

Fishing

Boat tours

Motor boating

Theme parks

Jet skiing

Health/beauty spa

Parasailing

Hiking/biking trails

Arcade/game room

Basketball

Evening entertainment

Fitness center

Billiards/pool table

Mini golf

Foosball table

Golf driving range

Beach yoga

Karaoke

7 outdoor pools

Table tennis

Shopping

Concerts/live shows

Golf course

2 outdoor tennis courts

Windsurfing

Children's pool

Full-service spa

Steam room

Private picnics

Nightclub

Bike parking

Beach volleyball

Free beach club

Kayaking

Tennis

Lifeguards on site

Sauna

Yoga classes

Playground

Designer stores

Fitness classes

Pilates classes

Entertainment

Pay movies

Cable/satellite channels

55-inch Smart TV

General

Lockers available

Gift shop/newsstand

Banquet hall

Elevator

ATM/banking services

Front-desk safe

Water dispenser

French

Russian

Spanish

German

English

Portuguese

Locally-owned & organized tours & activities

Vegan dining options

At least 80% organic food

At least 80% lighting from LEDs

Beach towels

Romance packages available

Humane treatment of captive wild animals

Games

Local artist showcase

Annual offsets purchased for at least 10% of carbon footprint

Local culture & ecosystem education

TV in lobby

Living plant wall

Comprehensive recycling policy

Double-glazed windows

Comprehensive food waste policy

Designated smoking areas

Vegetarian dining options

At least 80% of food locally-sourced

Guest Services

Snack bar/deli

Mini golf

Children's pool

Children's games

Arcade/game room

Free children's club

Free supervised childcare

Babysitting (surcharge)

7 outdoor pools

Playground

Soundproofed rooms

Waterslide

Laundry facilities

Children's toys

Water sports equipment

Wedding services

Daily housekeeping

Multilingual staff

Golf lessons

Golf pro shop

Golf cart

Turndown service

Concierge services

Porter/bellhop

Luggage storage

Tour/ticket assistance

Dry cleaning service

Golf clubhouse

24-hour front desk

Hair salon

Laundry facilities

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 50+ Mbps

Available in some public areas: Free WiFi

Outdoors

Beach umbrellas

Marina onsite

Outdoor entertainment area

Garden

Lifeguards on site

Pool sun loungers

Pool umbrellas

Beachfront location

Terrace

Beach loungers

Outdoor furniture

Balcony

Spa

Hydrotherapy

Massage/treatment rooms

Massage - sports

Body scrubs

Couples treatment room(s)

36 treatment rooms

Body treatments

Reflexology

Facials

Detox wraps

Turkish bath/hammam

Hot tub

Massage - hot stone

Spa open daily

Steam room

Aromatherapy

Manicures and pedicures

Body wraps

Sauna

Massage - deep-tissue

Policies

Check-in

Check-in start time: 3 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! up to 2 children 3 years old and younger stay free when using existing bedding. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 26 per person (roundtrip) airport shuttle fee per child: usd 26 (roundtrip), (up to 17 years old) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 005-007-000963/2025 safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses eco-friendly cleaning products

Reviews

Jatin

Dec 30, 2025 10:07:44 PM

Review Score: 10

Summary: Great views, the balcony with the hammock looking into both lush and deep greenery while also looking over at the beautiful Caribbean Sea is a true pleasure. Service is fast. The ambiance extraordinary!!

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Junior Suite Golf Course View with Golf Cart Included Room Size: 411 square feet m² 1 King Bed	General Number of living rooms 0, Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 1, Ping - 11.55, Square meters - 38, Golf view, Square feet - 411, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Swim Up Suite Room Size: 484 square feet m² 1 King Bed 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 484, Pillow menu, Swim-up room access (shared pool), Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Private bathroom, Rollaway/extra beds (free), Location - ground floor, Garden view, Ping - 13.60, Bed count minimum 1, Bed count maximum 2
Superior Honeymoon Suite - King Size Bed Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Partial sea view, Number of bedrooms - 0, Concierge service, Square feet - 484, Pillow menu, Ping - 13.6, Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Private bathroom, Rollaway/extra beds (free), Bed count minimum 1, Bed count maximum 1
Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana Room Size: 484 square feet m² 1 King Bed 2 Double Beds	General Number of living rooms 0, Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 0, Square feet - 484, Ping - 13.6, Bed count minimum 1, Extra bed count 1, Square meters - 45, Ocean view, Number of bathrooms - 1, Bed count maximum 2
Superior Deluxe Garden View Room Size: 484 square feet m² 1 King Bed 2 Double Beds	General Number of living rooms 0, Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 0, Garden view, Square feet - 484, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Bed count maximum 2
Superior Deluxe Garden View - Kids & Teens Stay Free Room Size: 498.2 square feet m² 1 King Bed 2 Double Beds	General Square meters - 46.3, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Square feet - 498.2, Ping - 14, Hand-held showerhead, Wheelchair accessible, Extra bed count 1, Lowered locks/deadbolt, Doorway wheelchair width (centimeters) - 82, Number of bathrooms - 1, Accessible bathtub, Lowered peephole/view port in door, Lowered electrical outlets in bathroom, Private bathroom, Rollaway/extra beds (free), Doorway wheelchair width (inches) - 32, Garden view, Bed count minimum 1, Bed count maximum 2
Superior Two Bedroom Suite Golf Course View Room Size: 969 square feet m² 3 King Bed and Double Beds	General Dining table, Square feet - 969, Number of bedrooms - 2, Ping - 27.23, Pillow menu, Location - top floor, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Private bathroom, Rollaway/extra beds (free), Square meters - 90, Golf view, Bed count maximum 3, Bed count minimum 3
Superior Deluxe Garden View - Two Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Wheelchair accessible, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Superior Family Deluxe - Kids & Teens Stay Free Room Size: 969 square feet m² 3 King Bed and Double Beds	General Child-size bathrobes, Number of living rooms 0, Square feet - 969, Number of bedrooms - 2, Ping - 27.23, Child-size slippers, Extra bed count 1, Number of bathrooms - 2, Private bathroom, Rollaway/extra beds (free), Square meters - 90, Garden view, Bed count maximum 3, Bed count minimum 3
Superior Two Bedroom Presidential Suite Room Size: 969 square feet m² 3 King Bed and Double Beds	General Dining table, Square feet - 969, Number of bedrooms - 2, Ping - 27.23, Pillow menu, Sea view, Location - top floor, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Private bathroom, Rollaway/extra beds (free), Square meters - 90, Bed count maximum 3, Bed count minimum 3
Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana) Room Size: 484 square feet m² 1 King Bed 2 Double Beds	General Number of living rooms 0, Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 0, Garden view, Square feet - 484, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Number of bathrooms - 1, Bed count maximum 2
Superior Deluxe Ocean View - Kids & Teens Stay Free Room Size: 484 square feet m² 1 King Bed 2 Double Beds	General Number of living rooms 0, Private bathroom, Rollaway/extra beds (free), Number of bedrooms - 0, Square feet - 484, Ping - 13.6, Bed count minimum 1, Extra bed count 1, Square meters - 45, Ocean view, Number of bathrooms - 1, Bed count maximum 2
Superior Governor Suite Room Size: 969 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 969, Ping - 27.23, Pillow menu, Extra bed count 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Rollaway/extra beds (free), Square meters - 90, Separate sitting area, Bed count minimum 1, Ocean view, Bed count maximum 1